FAQ’s
Product Info
How do Dryment absorbent pants work?
Dryment pants feature a unique multi-layer design that includes absorbent bamboo fabric and TPU layers to keep wetness within while appearing like regular pants providing discreet protection.
What sizes are available for Dryment absorbent pants?
Dryment absorbent pants are available in a range of sizes to accommodate individuals of all ages and body types. Please refer to our size chart in the product page for guidance on selecting the right size for you or your loved one.
Are Dryment absorbent pants suitable for both daytime and nighttime use?
With their like-sweatpants appearance Dryment Pants are suitable for both day and night use. although is is mostly used while sitting or lying down, our pants offer absorbency and comfort around the clock, adding a layer of protection whenever it’s worn.
Can I use Dryment pants instead of traditional diapers?
Some of our customers use Dryment pants as an alternative to diapers especially when diapers aren't always needed or are uncomfortable. while others wear them on top of diapers or training pants when additional protection is needed.
Shipping Information
How long does shipping take for orders placed on the Dryment website?
Shipping times depend on where the delivery address is set to. Our products are estimated to be delivered in 4-12 days.
Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on the destination.
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
What should I do if there is an issue with my shipment?
If you encounter any issues with your shipment, such as delays or damages, please contact our customer support team. We'll be happy to assist you.
Payment Information
What payment methods do you accept on the Dryment website?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
Is it safe to enter my payment details on the Dryment website?
Yes, it is completely safe to enter your payment details on our website. We use industry-standard encryption technology to ensure the security of your personal and payment information.
Do you offer any discounts or promotions for bulk orders?
Yes, we offer special discounts and promotions for bulk orders. For inquiries regarding wholesale or larger facility orders, please contact our sales team.
Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders may be processed quickly, especially during peak times.
Order Returns
What is your return policy for Dryment products?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your Dryment products, you may return them within 30 days for a full refund or exchange.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team within the specified return period. We'll provide you with instructions on how to return your products and process your request promptly.
Are there any conditions for returns or exchanges?
To be eligible for a return or exchange, the products must be unused, in their original packaging, and in resalable condition. Please refer to our full return policy for more details.
Do I have to pay for return shipping?
Return shipping costs may vary depending on your location and the reason for the return. Please contact our customer support team for assistance with return shipping options and costs.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 4-10 business days from the time your package arrives back to us for a refund to be issued.